SHIPPING & RETURNS

Shipping and Exchange Policy

Lead Times

We manufacture all of our body armor in house from the ground up. All armor is manufactured to order and payments are processed at the time of checkout.

As a result, we may have production lead times posted on applicable products, such as body armor. Production lead times are updated with our best estimate based on our production schedule and order volume. In some cases manufacturing may take a little longer than expected - in this case we'll be sure to provide updates along the way and notate accordingly. Due to the level of demand and production leadtime, all armor is manufactured to order and payment will process at the time of checkout.

Knowing that we make every effort to ship as quickly as possible. We will, however, never sacrifice the quality of our product and integrity of our business by rushing sub-par products out the door. Good things take time to do right, and there are no exceptions with our product.

If the product is in stock and has no production lead time posted then we typically ship out within 7-14 business days. This may vary with holidays, sales, and changing the political climate.

*All items in an order will be shipped together. This means if you have 4 items in your order, and one of those items has a 3 week lead time, all 4 items will ship together once the 3 week lead time has been met.

Your Order Status

If you would like to inquire about the status of your order don't hesitate to get in touch. Cilck contact us, Please include your order number, or relevant email/shipping address used at the time of purchase. This information will help us expedite your request.

Shipping Method

Most orders will ship FedEx or UPS,DHL with tracking information, which will also be provided via e-mail as soon as your order leaves our warehouse. Some lightweight items may ship using different FedEx services, and will also include tracking information. Once shipped, transit times vary between 1 to 4 weeks depending on location. Pls note no shipping to Connecticut. 

The above is only for United States.  For other countries or regions shipping, before placing the order, buyer should be aware of local Governments and Customs regulations of receiving the shipment.  AA Shield will ship FedEx or UPS,DHL,USPS,EMS with tracking information, which will also be provided via e-mail as soon as your order leaves our warehouse. Some lightweight items may ship using different FedEx services, and will also include tracking information. Once shipped, transit times vary between 2 to 4 weeks depending on location.  AA Shield assumes no liability and bears no liability of the shipment for any extra cost causing by those local authorities regulations.

Your Satisfaction is Our Top Priority

We want you to be happy with your purchase. We're here to provide a quality product at an affordable price point and want to meet your expectations.

 Also, please check our Legal and Terms of Use page by clicking Terms & Conditions

Return Policy

At AA Shield®, 100% customer satisfaction is always our goal.

We are proud of our product quality and doing 100% inspection before shipment to customers. No defective products will be shipped to customers.  By purchasing our product, you agree with that We DO NOT accept return/exchange except customers received the wrong items.

Sales of promotional, seasonal, discontinued, and clearance items, as well as other promotion items are all final and cannot be returned or exchanged.